IT helpdesk

Deploy IT issue tracking and case management, log and maintain 'tickets' for internal and external teams, and automatically send and receive notifications in line with status changes.

Efficiently track and manage IT issues

HelpDesk is a specialist case solution for efficient reporting and management of IT issues and enhancement requests that integrates with development systems. Infographics also uses this solution internally for customer support.

Key benefits

Single web-based system

Report and manage tickets, store case history, documents and contacts, and monitor SLAs through KPI displays and alerts – within one system.

Speed up ticket resolution

Use performance tracking, prioritisation and SLAs to monitor and manage tickets, with escalation rules handled via workflows.

Directly integrate with development

HelpDesk integrates bi-directionally with Microsoft Azure® DevOps, with automatic generation of work items from tickets, and updates based on status changes.

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Technology & Support

Cloud and SaaS

Our FloSuite® applications can be deployed as fully-managed Microsoft Azure® Cloud services, or traditional on-premise solutions, if preferred.

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Integrations

FloSuite® enables integration with IT development/work management solutions. We have pre-built integrations with Microsoft Azure® DevOps, Microsoft 365® and Exchange®.

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