Deploy IT issue tracking and case management, log and maintain 'tickets' for internal and external teams, and automatically send and receive notifications in line with status changes.
Understand where your teams and suppliers are performing well, and spot opportunities for improvement
View within one interface all IT issues and PBIs, and easily track and manage their progress
Access dashboards and reports that give a high-level overview of progress on your team’s items
Monitor the progress of reported bugs and enhancement requests that impact your projects
Helpdesk is a specialist case solution for efficient reporting and management of IT issues and enhancement requests.
Report and manage tickets, store case history, documents and contacts, and monitor SLAs through KPI displays and alerts – within one system.
Use performance tracking, prioritisation and SLAs to monitor and manage tickets, with escalation rules handled via workflows.
Helpdesk integrates bi-directionally with Microsoft Azure DevOps, with automatic generation of work items from tickets, and updates based on status changes.
Our FloSuite applications can be deployed as fully-managed Microsoft Azure Cloud services, or traditional on-premise solutions, if preferred.
FloSuite enables integration with IT development/work management solutions. We have pre-built integrations with Microsoft Azure DevOps, Office and Exchange.