Deploy IT issue tracking and case management, log and maintain 'tickets' for internal and external teams, and automatically send and receive notifications in line with status changes.
Helpdesk is a specialist case solution for efficient reporting and management of IT issues and enhancement requests.
Report and manage tickets, store case history, documents and contacts, and monitor SLAs through KPI displays and alerts – within one system.
Use performance tracking, prioritisation and SLAs to monitor and manage tickets, with escalation rules handled via workflows.
Helpdesk integrates bi-directionally with Microsoft Azure DevOps, with automatic generation of work items from tickets, and updates based on status changes.