We have developed a best practice-driven, pre-built FloSuite Dispute Resolution Solution which assists with the management of processes and data – including all the various forms of which it can follow – from end-to-end within a flexible case-based environment.
Dispute resolution processes
The Dispute Resolution application is a sophisticated solution designed to assist with the majority of tasks, timelines, rules, document outputs, data collection and reporting requirements associated with any commercial dispute resolution activity. It integrates seamlessly with existing systems so that users do not have to ‘step outside’ the product to review or update information in practice management, document management, CRM or other systems. It also includes a significant number of template documents which can be both automatically generated or created with additional user input, the creation of standard court forms and the facility to launch digital dictation software pre-populated with the correct client/project codes.
The solution also enables knowledgeable workers to mange and select the activities they wish to complete. Depending upon which phase a particular case is in, the ability to select either single tasks or integrated workflows and processes will change.
Key functionality:
- Manages all key process points and information flows between users, clients and other parties involved in the Dispute Resolution processes
- Includes automated scheduling of activities based on date entries and other data
- Includes optional Liability Claims Management module
- Manages user access and complete outstanding tasks
- Ensures information is electronically held for review and audit purposes
- Supports concurrent, multi-user access to the ongoing processes
- Automatic task notification by email
- Automatic report and document generation based on case information
- Self service client reporting on progress of any case(s) via an Extranet
- Microsoft Outlook communication and scheduling
- Task-specific data input/selection forms
- Data validation and Smart Tags help users fill out forms correctly
- Allows user to capture Damages/Costs/Disbursements/Payments/Repayments
- Calculates interest on costs and damages
Key benefits:
- Meet regulatory requirements and reduce risk
- Enable transparency of process for clients
- Eradicate bottlenecks in the Dispute Resolution process
- Remove duplication of data entry and errors across multiple systems holding client data
- Full audit trail of due diligence checks
- Consistency and efficiency across Dispute Resolution process
- Fully customisable to ensure evolution in line with requirements
- Out of the box integrations for popular third party document management, financial/practice management, CRM, Email and other systems
- Designed to align with best practice of leading law firms
- Enables the deployment of a ‘composite’ case and matter management solution that can push and pull data from any appropriate source
- Built on the flexible FloSuite framework and can
therefore be rapidly adapted (screens, processes,
documents, data models etc.) via an easy to use
graphical Microsoft Visio interface