Fire & Emergency Services

North Yorkshire Fire and Rescue Service - FireWatch case study

Working with fire and emergency services providers

Fire and emergency services providers have deployed FloSuite solutions to automate and improve a range of front line and back office processes - helping them streamline operations, increase efficiency and improve services.

Our agile case and process management suite is used within this sector both in conjuction with our FireWatch enterprise resource planning and management platform, and independently.

Developed on top of the FloSuite/FloCase platform, our Prevent + Protect specialist case, CRM, contact management and workflow solution meets a range of Protection, Prevention and Safeguarding requirements:

  • Case Management and CRM - Prevention and Protection case management, including HFSC, Safe & Well, Commercial Audits, Prohibitions, Prosections, Enforcements, Hydrants and Licensing
  • Mobile Case Working - site audits and questionnaires, offline case and contact management

FloSuite is also used to support back-office processes and integration requirements:

  • Workflow/Process Automation - self-service and HR processing, including management of holidays, absence and sickness; leaver/joiner/change of role; payments processes; equipment tracking and issuing
  • Enterprise Application Integration - integration with payroll, HR, mapping and other applications to deliver joined-up systems and processes

“The prevention and protection solution provided by Infographics delivered the capabilities we needed to more efficiently manage both our community safety and fire safety work within a single integrated case, workflow and customer relationship management system and has allowed us to extend this to support our operational risk activities."

Lincolnshire Fire and Rescue Service