Infographics - Internal

HelpDesk - IT Case & Issue Management Solution

Our programme of internal projects includes the development of a help-desk and issue management system, built on the FloSuite platform, to support the management of client issues and enhancement requests across all product streams.

This solution also integrates with Microsoft's Team Foundation Server product, used for Software Application Lifecycle Management, enabling us to greatly improve the speed and efficiency with which issues are logged, tracked and resolved..

Employee Self-service - Workflow & Case Management Solution

We have also deployed our own Web-based HR Self-service solution to internal staff, enabling them to interact with, and amend and update, their own personal information.

TeamWatch/FireWatch - Integrated Human Resource and Asset Management Solution

Self-service integrates with our TeamWatch/FireWatch solution, which we also use internally to manage our HR department and processes.

Key benefits include:

  • Reduced administration by removing paper-based processes and replacing legacy solutions 

  • Improved service delivery for external and internal customers

  • Streamlined business processes and improved efficiency

  • Access to timely and accurate performance information

  • Greater accountability and responsibility for staff and managers

  • Reduction in conflicting priorities and improved resource management

  • Opportunities for innovative approaches, using our own technology as part of the solution