Prestigious London Law Firm Mishcon de Reya Deploys FloSuite for BPM
Scenario:
Mishcon de Reya wished to implement a business process management solution as an enterprise platform to streamline core legal, finance and administrative procedures.
Background:
While widely known for its high profile private
client work, London-based Mishcon de Reya’s foundation
is based upon a dynamic range of small and mid-sized
businesses. By combining the firm’s expertise and
entrepreneurial spirit with its clients' own drive and
ambitions, Mishcon de Reya aims to deliver innovative
legal and commercial solutions that help businesses
fulfil their strategies.
The firm wished to support these commercial objectives
by contracting FloSuite Ltd to improve key business
processes through deployment of its flexible BPM
solution. The FloSuite Web-delivered BPM solution, built
using the latest Microsoft .Net tools and industry
standards, offered the best fit to match the
requirements of this prestigious London law firm based
on:
- The product’s ability to simplify the underlying technical issues involved in BPM; and
- Enable end users to easily capture, change and
manage client, case or workflow-centric business
processes
Implementation:
Initial roll-out has been targeted at administrative procedures that involve updating information held in multiple computerised systems, such as new client/matter inception and new employee/leaver processing. As part of the FloSuite deal, Mishcon de Reya have received process management consultancy, training and support services. Initial deployment is focused on new client/matter inception, including:
- Integration of key applications, including InterAction, Elite, Interwoven WorkSite and Microsoft Exchange
- Money laundering procedures
- Credit checking
- Conflict of interest checking
- Letter of engagement production
- Approval processes based on values and data
Second phase deployment priorities include:
- New employee start – including creation of phone extension and voicemail, updating internal phone directory, creating IT user accounts and log-ins, configuration of applications, equipment orders, updating hardware asset list
- Staff leaver processes – including termination of IT user accounts, termination/redirect for phone and voice mail accounts, password resetting, equipment return and collection reminders, updating internal phone directory, updating hardware asset list, deletion of staff profile and mailbox
Business Benefits:
FloSuite provides a common user environment that
allows front office staff to rapidly initiate and manage
procedures that cut across multiple systems. By
providing a controlled environment that can integrate
Mishcon de Reya’s core systems, the introduction of
FloSuite will help the firm speed up administrative
processes.
Peter Wonson, IT Director, Mishcon de Reya, added:
“FloSuite was selected on the key product strengths of
flexibility and rapid implementation. We believe
FloSuite will enable Mishcon de Reya to make significant
improvements integrating internal systems together to
improve the efficiency and accuracy of core aspects of
day-to-day operations.
“FloSuite also offers excellent opportunities for
long-term development and management of core processes
through the flexibility and ease-of-use of its Microsoft
Visio-based process modelling tools.”
The FloSuite application will:
- Extend and integrate the capabilities of their best-of-breed applications including Elite practice management, InterAction for CRM and Interwoven WorkSite for document management
- Deliver quick start implementations that automate a wide range of administrative, finance and legal processes
- Provide a single enterprise view of business critical data
Summary:
FloSuite has provided Mishcon de Reya with an
enterprise platform from which to streamline core legal,
finance and administrative procedures. The flexibility
and intuitive process definition model offered by
FloSuite will enable the firm to deploy a wide range of
business process management solutions within a short
timescale and achieve a common process-centric
framework.